This Privacy Policy explains how Aelora Technologies handles information when you visit our website or submit an inquiry. It covers this public website and related inquiry communications; services provided to clients may be governed by separate agreements and privacy terms.
Information we collect
When you use our contact form, we collect your name, company, email address, optional phone number, and the message you provide. We also receive information you choose to share in follow-up correspondence. Please do not submit passwords, payment details, or sensitive personal or business information through the form.
Our website infrastructure and security services process technical information such as IP addresses, browser and device information, request details, and security verification signals to deliver the website and help prevent abuse.
How we use your information
We use inquiry information to respond to you, discuss your technology needs and requested services, and manage related follow-up communications. Technical information helps operate, troubleshoot, and protect the website, including detecting spam and automated submissions.
Website hosting and security verification
Cloudflare hosts this website and provides Turnstile verification for the contact form. Turnstile processes signals such as your IP address and browser information to distinguish people from bots. When you submit the form, we send the verification token and, when available, your IP address to Cloudflare for validation.
Cloudflare also processes Turnstile signals to improve its bot detection capabilities. Read the Cloudflare Turnstile Privacy Addendum and Cloudflare Privacy Policy for details. Security services may use cookies or similar technologies; blocking them may prevent the contact form from working.
Inquiry delivery and service providers
Submitted inquiries are processed through Cloudflare and delivered to Aelora through Microsoft 365. Your form details are included in the inquiry email, and your email address is used so we can reply. A sent copy is also saved in our sending mailbox.
These providers process information as part of hosting, security, email delivery, and storage. Information may be processed in the United States and other locations where our providers operate. We may also disclose information when required by law or when necessary to address fraud, abuse, or threats to the security of our services.
Retention
Inquiry emails and related correspondence are stored in Microsoft 365. Retention depends on the nature of the inquiry, ongoing business relationships, applicable recordkeeping obligations, and any need to resolve disputes or security issues. The website does not automatically delete inquiry emails after a fixed period. Copies may remain in backups or provider systems according to their retention settings.
You can ask us to delete your inquiry information using the contact form. We will consider the request and any obligations that require us to retain certain records.
Protecting your information
We use encrypted website connections, server-side form validation, bot verification, and restricted application sending permissions to help protect the inquiry process. No method of transmission or storage can guarantee complete security.
Your choices and privacy requests
You choose what to include in your message, and providing a phone number is optional. To ask about your information, request access, correction, or deletion, or ask us to stop inquiry follow-ups, use our contact form and identify your message as a privacy request. We may need to verify your identity before fulfilling a request. Available rights and any exceptions depend on applicable law.
Changes to this policy
We may update this policy as our website or practices change. If you have questions about this policy, please contact us through the website.